Refund Policy

Welcome to DRALENOVIX! We want you to be satisfied with your purchase, and we stand by the quality of our products. However, if you need to request a refund, our policy below outlines the conditions and process for returns.

Eligibility for Refunds

• Items must be returned within 30 days from the date of purchase.
• Products must be unused, in the original packaging, and in the same condition you received them.
• Proof of purchase is required for all returns.

Non-Refundable Items

The following items are not eligible for refund:

• Gift cards
• Downloadable software products
• Perishable goods

Refund Process

1. Contact our support team by sending an email to [email protected] with your order details.
2. Once your request is received, we will send you an email to notify you of the status of your refund.
3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Exchanges

If you received a defective or damaged item, we will gladly replace it. Please contact us at [email protected] for further instructions.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. It may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at [email protected].

Contact Information

If you have any questions regarding our refund policy, please contact us:

Email: [email protected]
Phone: 1-800-555-0199
Address: 123 Innovation Lane, Suite 456, Tech City, CA 94089